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The Certified Professional in Healthcare Quality (CPHQ) examination is a certification offered by the National Association for Healthcare Quality (NAHQ). The CPHQ Certification is designed for healthcare professionals who are interested in advancing their career in healthcare quality management. Certified Professional in Healthcare Quality Examination certification demonstrates a level of expertise in healthcare quality and patient safety.
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NEW QUESTION # 305
Which of the following would provide the best information to a Quality Council interested in evaluating the effectiveness of quality improvement teams that were chartered during the past year?
Answer: B
Explanation:
The best information for a Quality Council to evaluate the effectiveness of quality improvement teams includes participant feedback about team dynamics, the ability of each team to meet pre-determined project milestones, and the results of the team's work. This combination provides a comprehensive assessment of how well teams functioned (dynamics), whether they met their goals on time (milestones), and the outcomes they achieved (results). This holistic approach allows the council to understand both the process and the results of the improvement efforts.
* Comparative matrix of each team's goals and proficiency with statistical process control (B):
While important, this focuses more on technical skills rather than overall effectiveness.
* Team diversity and aggregate member satisfaction data (C): These factors contribute to team performance but are less direct measures of effectiveness.
* Summary of charter, timeliness, and conflict prevention (D): These are important but do not address the actual outcomes and team dynamics as directly as option A.
References
* NAHQ Body of Knowledge: Evaluating Quality Improvement Initiatives
* NAHQ CPHQ Exam Preparation Materials: Measuring Team Effectiveness
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NEW QUESTION # 306
Typically, patients receive questionnaires from two weeks to four months after discharge from the hospitals.
This delay raises concern about the reliability of the patient's memory. Memory studies have shown that:
Answer: B
NEW QUESTION # 307
_________________ refers to the "degree to which individuals and groups are able to obtain needed services."
Answer: C
NEW QUESTION # 308
Once you have resolved these issues, the data collection should go smoothly. Unfortunately, many quality
improvement teams do not spend sufficient time discussing their data collection plans. They want to move
immediately to data collection step. This haste usually guarantees that the team will:
Answer: A,C,D
NEW QUESTION # 309
During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will require (Choose two):
Answer: B,C
NEW QUESTION # 310
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